Is Your Property’s Reputation Being Flushed Down the Drain?

By Wendy Matney

In the age of ‘everything online, all the time’, bad news spreads quickly; and residents are leveraging various online channels (Condo.com, ApartmentRatings.com, BBB, Yelp, Google Reviews, Facebook, and others) to communicate their displeasure and frustration with property issues – particularly when it comes to plumbing.

Prevent Maintenance Malaise

By Wendy Matney

We all know the typical role of a multi-family residential maintenance manager: With hundreds of units and potentially thousands of residents, the maintenance manager’s plate is often full, especially at older properties that are starting to show their age and experience more maintenance issues as a result. When recurring problems, like plumbing leaks from failing … Continued

Repipe Regret: Why Waiting Doesn’t Pay

By Wendy Matney

When plumbing systems start to fail, boards at AOAOs are faced with some difficult decisions. As pipe replacement is not typically considered (or budgeted for appropriately) as part of a reserve study, Hawaii’s condominiums are often confronted with tough financial considerations when faced with the prospect of a repipe. As leaks begin to mount, residents … Continued

Got Galvi?

By Wendy Matney

Between 1900 and 1965, galvanized steel pipes were the most commonly installed pipes for domestic water supply.  While the lifespan of these pipes averages 50 years, there are several factors that impact the durability and longevity of a galvanized piping system, including overall age, types of materials used in water distribution systems, as well as … Continued

5 Reasons to Fix Pipes First

By Tom Finley

Why you should fix pipes first when prioritizing your capital expense budget Imagine this scenario: it’s budget season and you are prioritizing your capital expense budget between cosmetic upgrades, which can quickly boost property values, or replacing your piping system. Your property has experienced a few interior plumbing leaks resulting in minor damage to carpet … Continued

Top 5 Signs You May Need a Repipe

By Tom Finley

The first step in making any diagnosis is identifying and understanding the symptoms. Symptoms can be subtle or obvious and it’s important, especially when it comes to piping systems, to catch any signs of a potential problem before it becomes catastrophic. To help you identify whether or not it might be time to consider a … Continued